Improving the Patient Care Experience on the Everett Hospital In-Patient Units

My project will be to work towards improving the patient experience of care in the inpatient setting at Everett Hospital through various means. I will be collaborating across disciplines and management levels on this project. The Patient Advisory Board has a tool kit which I will utilize. One of the tools is a patient questionnaire that elicits from patients their thoughts on how their hospital stay can be improved. Other tools include Intentional Rounding and Education of staff, residents and leadership. I am looking to try new quality improvement initiatives such as a Gemba walk to help understand the patient’s perspective on the patient experience at Everett Hospital.