Chris MacFadyen
In my current role as Regional Director of Operations, I oversee all operations and administrative / clinical performance of 3 CHA primary care locations that include 250+ FTEs and 100+ providers providing internal medicine, family medicine, pediatric care, mental/behavioral healthcare, child/adult psychology, and pharmacy services to over 70,000 patients annually. Prior to joining CHA, I worked for Beth Israel Deaconess Healthcare as Regional Director and then Director of Operations. There I also led primary care operations overseeing 55 locations across Massachusetts and New Hampshire. Prior to working in primary care operations, I worked in politics, health policy and senior care administration at Hebrew Senior Life where I was administrative fellow.
I completed my undergraduate degree at Colby College and my master's degree in healthcare administration from the University of North Carolina at Chapel Hill. I am an American College of Healthcare Executives Fellow, board-certified in healthcare management, and a certified lean six-sigma black belt. I also sit on the Board of Directors of ACHE of Massachusetts and chair the Early Careerist Network supporting networking/professional development for early careerist working healthcare administration across the Greater Boston area.
I started working in healthcare at the politics/policy level because I was inspired/interested in the fundamental ethics/moral nature of healthcare and because my mother suffers from a debilitating chronic illness. I now run operations with the goal of embedding operational best practice but also of leading innovation / change to better meet the changing needs of patients like my mother and to provide a more supportive and high functioning work environment for our clinical teams.
This fellowship directly supports this overarching aim to leverage existing technology to innovate/improve clinical communication and workflow our site. The result will be better patient care and a more satisfied, efficient, and effective clinical team.
